So a couple of weeks ago I switched from VDSL to UFB, all went well cut-over was seamless however I have lost my ipv6, thinking i was doing something wrong I plugged in the crappy netcomm.... same deal??The other strange one is that no matter what I do I can only get about 600Mbps down.... far better than the 80 I was getting but still not the 900 that I should.any ideas..
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New ufb connection; werid ipv6/speed issues
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COVR-2200 / IPv6 on OrconUFB
I've recently got a COVR-2200 Mesh WiFi solution, which I purchased because it (allegedly) supports IPv6; where-as the crufty-old mesh solution I was using didn't.The COVR solution requires replacing the Orcon router in order to get the best use of its features (like a separate "Guests" SSID, for example). That feature annoyingly is disabled when the COVR is put into bridging mode; damned if I know why - manufacturers have some weird ideas, I guess.Anyway, getting to the point - the COVR doesn't seem to get an IPv6 address off the USB connection; whereas the NF4V did (assuming the "enable IPv6 box was checked, of course!).I have the following options on the COVR management interface:and "Advanced" shows me:I have tried inserting my Pi4 (with an additional network interface) in between the WAN port of the COVR and the ONT and I can see the COVR doing something IPV6-ish; but clearly not the right sort of magic to negotiate an IPv6 address...Does anyone (@Sounddude, perhaps?) know if any of those options are compatible and/or will work with the Orcon IPv6 stack (over a Chorus Fibre connection)? IPv4 works, naturally.Ta!
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Stuff Fibre is suddenly blocking certain websites
Been with Stuff Fibre for a little while now and as of the last few days i.redd.it (Reddit image hosting, not the reddit site itself) links will not load for myself and a few others on Stuff Fibre. If I change DNS / use a VPN / use mobile data it works perfectly. Have spoken to Stuff support and they said they don't block anything, haven't made any changes etc and got no where. They literally said using a vpn "sounds like I have found a workaround". My safezone is definitely not turned on. Same result on PC/mobile/app etc. Have rebooted modem and done usual troubleshooting.Something HAS changed and I'd like to get it fixed. It doesn't seem to affect everyone but had definitely had a couple of others on Stuff Fibre confirm they can't access it since a few days ago as well.
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Netcomm NF18ACV woes
Hi Everyone, Just wanted some feedback to make sure I'm not barking up the wrong tree. I've recently moved from Vodafone to Orcon on Gigabit Fibre. I never had an issue with the Vodafone Smart Hub, it was actually very reliable. I don't recall ever having to do a reboot. Since moving to Orcon..... well, rebooting this Netcomm NF18ACV has become a regular ordeal. It freezes up about once a week, is inaccessible via it's web interface, stops giving out DHCP, no internet traffic etc. I have been back and forth with Orcon support who have been very helpful, but are now saying that the issue lies with me setting the LAN interface to 192.168.10.1 and not leaving it on the default 192.168.1.1. This sounds ridiculous to me, and I've never had an issue changing the LAN subnet on any other ISP-provided router. Anyone running a different subnet than the default 192.168.1.1/24 on their Netcomm NF18ACV? I guess worst comes to worst, I will have to readdress a couple of devices and change it back to 192.168.1.1 for a week to prove this P.O.S is just that. a P.O.S. I'm not even running wireless on it either. It's just doing DHCP.
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Tutorial: Orcon NF18ACV VOIP/ATA only with Unifi USG kit
Hi All,I purchased new Unifi kit router/switch/wifi etc and wanted to configure my Orcon NF18ACV to only enable VOIP/ATA only for landline phones.Thought I would share my steps1. Go to Advanced / WAN services and remove all the interfaces2. Add a new WAN with IPv4Set static ip matching your new network eg 192.168.1.2Set default gateway ip to new router eg 192.168.1.1Set DNS to Orcon DNS settings Preferred DNS Server: 121.98.0.1Alternate DNS Server: 121.98.0.2https://help.orcon.net.nz/hc/en-us/articles/115004228653-What-are-your-DNS-server-addresses3. Go to LAN settings and Disable DHCP and set static ip to eg 192.168.1.24. Disable Wireless5. Now plug cable from NF18ACV WAN to LAN port on your new router/switch.6. DoneThese steps should work for other routers where you just want Voip only
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Orcon ipv6 on Amplifi HD
Anyone have any luck with ipv6 on Orcon with an Amplfii HD system? I have enabled the ipv6 setting but getting a verify ipv6 error. Located in Wainuiomata, Wellington. ipv6 was previously working with 2Degrees.
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NF18ACV - disable DSL on Fibre?
HiyaMy NF18ACV logs all look like this:As you can see it looks like it is constantly trying to connect. Seems a bit weird, would have thought this would be off for a fibre connection, but I know nothing...What does concern me though is it's memory graph is maxed out...Should I be removing DSL in the settings? If so; exactly which? Just every checkbox under "DSL"?I assume I should just leave the WAN service interfaces alone?Thanks for the advice!Paul
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Fibre connection magically working?
Hi all, this is my first post.I'm reaching out to the community with my NZ UFB related questions due to finding it difficult to get detailed information about the network parameters from either Chorus or my ISP.Context:* Having had no personal internet connection since Dialup, I'm completely out of the loop and have ancient equipment* I have acquired various arbitrary routers from family or otherwise because I collect things like that in the rare event they're useful* This year, I got ADSL for the first time to make work from home bearable during COVID-19* Fibre was not an option at the time, as it would have been unlikely to get a fibre connection during lockdown* This month, since finding ADSL to be somewhat slow (marginally better than the 3G/4G service I had on my phone - mainly just heaps more data), and Chorus begging me to install fibre at my place, I decided to go ahead and switch to fibreThen the rollercoaster ride began!So when I signed up with my ISP I asked to have them send me their router as I wanted no trouble. I was working from home again, and wanted the connection ASAP. Given that the fibre was in the ground and the ONT on the wall on the 17th, I (and my ISP) thought I'd have an active connection within 2-3 days.Alas, there was a miscommunication/timing issue between installing fibre and ordering the connection through my ISP which resulted in me not getting connected for about 10 working days. Also, my ISP seemingly forgot to send my router, so I had a couple of days of active connection but unable to use it (ADSL fallback sigh).When my connection was first activated, since I still had no router, I decided to plug my PC direct to the ONT because I run Linux and I figured I could perhaps configure it properly. To my surprise, internet worked out-of-the-box with a direct connection to the ONT!First question: How is this possible? I didn't configure VLAN or PPPoE or anything....I disconnected my PC from the ONT though due to a personal concern that my default firewall setup may not be secure - I think I also had enabled SSH which is probably not the best idea for a public facing machine.I decided to stick to the painfully unusable ADSL connection until the router from my ISP arrived.Turns out, the router from my ISP never came so I decided to take the risk and plug my PC back directly to the ONT - so I could at least work with out issues. But, mysteriously, the connection no longer magically worked. So I went and bought a router. I specifically looked out for one that supports VLAN tagging as I thought this was required. I figured that there may have been a brief moment where the network was misconfigured at ISP side and so my PC could connect no issue. I assumed that this had been rectified and now I'd require a properly configured router.After some time trying to get my ISP to divulge the network parameters (honestly, I don't think they actually know themselves), I managed to get internet working with the new router I'd purchased. And that was that...But now that it's Sunday and I have time to try some things, I decided to try using my ADSL router's LAN port - just in case it worked. To my surprise, this did work! So I'm thinking to return the new router I purchased as it seems unnecessary.So I called my ISP and asked how it's possible that my old router (I'm almost 100% certain it does NOT support VLAN tagging) just magically seems to work. They didn't seem to know, but also didn't seem to think it should matter if there are VLANs or not. One important thing to note at this time is that they discovered my ONT is NOT tagging the traffic when it should be. So they put a request to their provisioning team to fix that.Another important thing to note, is that I had suspicions that direct PC connection would also work again now, given my old router was now working and it was configured to use IPoE (not PPPoE). Yes, direct PC connection to ONT was working again.My second question: is it possible that things are working now only because my ONT is not yet tagging traffic? ie, I'm getting lucky? Is it possible that this will all break once my ISP/Chorus configures my ONT to tag the traffic?Lastly, it sounds like this whole VLAN thing really doesn't matter.... unless perhaps you have a VoIP phone (I don't have a landline so no need for VoIP over fibre). Does anyone know the real deal about whether VLAN tagging is actually necessary? Or is it just for QoS?Thanks so much for your time. I hope someone here can help clear up what's going on. NOTE: I hold a CCNA (expired) so I have at least rudimentary knowledge of the full network stack, though I confess I am no expert and only know the theory of VLAN, TCP/IP etc but very little in practice - hence my extreme confusion in why my connection is magically working considering I barely configured anything. So yeah, I do know how to configure things at least in principle, though I sometimes find this very difficult in practice due to being familiar only witha CISCO CLI and home routers have horrendous GUIs and Linux networking tools just being plain undocumented. EDIT: I decided to add a timeline highlighting the "mysterious" aspect of this journey:* 17th Aug: Fibre connection in the ground and ONT on the wall. Fibre plan ordered with ISP same day (btw, don't do that! wait at least 24hrs)* 18th Aug: Phoned ISP for network settings. They told me to use PPPoE if I use my own router (but their website says to use IPoE). Both on the call and on the website I was instructed to use VLAN 10* 24th Aug: Phoned ISP to ask why I'm still not connected and not received my router from them. They hadn't even sent it. They claimed the were waiting for Chorus to do a thing. I told them that Chorus has already done it, so not to wait. Asked them to send my router now, and focus on sorting the connection ASAP* 26th Aug (morning): Phoned ISP to ask for tracking number for my router - they said they still hadn't sent it. But the escalated my connection and got it connected later that day. They also claimed to have requested the router to be sent immediately.* 26th Aug (afternoon): Just after they e-mailed me telling me the connection was active, I tried plugging my PC into the ONT. It worked. I then disconnected my PC because I was concerned about security risk.* 27th Aug (morning): Phoned ISP to ask for tracking number for router again. Found out they still had not sent it. I started flipping tables. Asked them not to send one, and went and bought my own. In the mean time, whilst waiting for my wife to come home with the router, I tried plugging my PC direct into the ONT. It did NOT work at all.* 27th Aug (afternoon): Tried using my new router, had some trouble, ISP was unable to provide information about the settings. I accidentally fixed it. No idea. Too busy to care. Everything was happy as larry. Was using PPPoE* 28th Aug: Found the web page of the recommended router configuration on ISP website says to use IPoE instead of PPPoE. So configured my new router to use IPoE instead. Still worked fine.* 30th Aug: Tried using my old ADSL router (it has a WAN port), with IPoE. Everything works fine! Also tried direct PC connection to ONT, and that worked too! Phoned my ISP and found that my ONT is NOT tagging traffic with a VLAN. This (according to the ISP) is a misconfiguration.The mystery is why direct PC connection worked sometimes and not other times, and how I can have a working connection without VLAN tagging.
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Using Ubiquiti ERX direct from Chorus ONT (using SLingshot as ISP)
Have gone almost cross-eyed reading about on post and forums all of the world. Seems that this is a possibility for a a number of the US based ISPs but I cant find anything conclusive about little old NZ. I have had zero success in using the ERX direct connect to WLAN port of the ONT. Am I fighting a battle I will never win here (due to limitations from Chorus/Slingshot or this router not being capable of what I am trying?Reason right now for this approach is that my NF18ACV supplied by Slingshot is non-functional (they could not fix/update it over the wire) and I cant wait the 2-3 days for another to be sent to me (I work in IT for Visa and so require a working internet connection).Networking is not my strong suit so forgive me for anything above that i obvious to others of you. If the answer is a definitive - "Nope Joe, that is just not possible" then I will explore getting another router that will work but want to attempt work with what I have first.Thanks in advance :)
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Fibre Very Slow
I have a Sony laptop that I just connected to Internet and it seems very slow. Did a Speedtest and see photo below download is very slow and upload is fast. It is almost if the Speedtest is back to front, Any suggestions? Maybe the CAT5 cable is faulty is all I can think of. I will see if I have a replacement
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Orcon webmail new spamfilter
Hi Orcon team,I noticed you've switched your spamfilter from canit to spamtitan, awesome and thanks!Just wanted to make sure this is working properly or user permissions have been setup correctly? your old mailfilter used to capture quite a bit of my spam and I used to sanity check it from time to time, however with this new one I haven't had any spam slip through yet to my inbox which is awesome.. however the spamtitan console doesn't show anything that's been captured at all..I used to get emails from a particular domain quite a bit which I originally black listed then they started coming through again, I re blacklisted them in spamtitan and they've stopping coming to my inbox but they dont show in quarantine either.. so to me its like the viewing permissions aren't setup properly? Would also be nice if we could set a rule based on attachment type as well if possible? as at the moment we can only do domain based rulesHope this makes sense, happy for someone to dm me for a phone call if it doesn't? cheersDT
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SPF Failures with spamtitan on Orcon
I'd noticed a bunch of regular emails are missing, especially updates on TradeMe orders, and it appears the new Orcon spamtitan platform is SPF blocking a lot of senders.I'm waiting on a response to my support ticket, meanwhile I was wondering if any other Orcon users have noticed this issue.At first I wondered if it was because I'm forwarding emails to my Orcon account from another domain, but the SPF filtering appears to be very specific. Emails from gmail.com work, but gmail apps accounts fail. Likewise Aliexpress and Trademe emails disappear off into the void sometimes, but not always.
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Slingshot to offer Te Reo Māori customer support
The country's third-largest broadband company, Vocus, plans to begin offering customer support in Māori from November.Māori-language support will be offered as an option to customers of its Slingshot internet brand when they call its 0800 number or initiate a web-chat session.Vocus is advertising for three call centre agents fluent in Māori to provide the service.https://www.stuff.co.nz/pou-tiaki/te-reo-maori/122755906/slingshot-broadband-customers-will-be-able-to-get-support-in-te-reo-morihttps://www.seek.co.nz/job/50551648
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Awful Zoom on Stuff Fibre
I'm sitting through a Zoom meeting that is having severe bandwidth issues - sound is unusable, video is a frame a minute. Speedtest.net to the Stuff Fibre server is getting 24Mbps - that's wifi's fault.How would I track down that issue?Edit: this is affecting both my phone and laptop, reboots have made no difference.
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NF18ACV issues - bad wifi, IPv6 breaking, etc.
Hi all,I've been with Orcon and a few years back I switched from VDSL to Fibre, the move went flawlessly. I've been with Orcon over 5 years, a loyal paying customer.Recently I've been having a lot of issues with bad wifi, my devices on the otherside of the room, 5m from the router with line of sight just get booted off the WiFi regularly. I've tried everything, full reset, change the channels and power profile, just not working. Sometimes the router just seems to freeze even.I wanted to swap the router out with a higher spec one and use my own VOIP DECT gateway so did a quick test last night with the VOIP password from the modem, everything worked flawlessly.This morning I got an angry call I wasn't allowed and they'd disconnect me if I'd keep my own VOIP DECT gateway connected.So I have a choice to make, break my renewed contract and move to another provider, or use their crap router that I have to reset every week, ask for a new router and still have sucky wifi... Rock and a hard place.I just want to use my own gear. Which provider supports this?Anyone here with the same issues? Seems customer satisfaction is something they don't care about.Cheers,Deck
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Orcon Telnet/Port Issues
At our company, we recently swapped our broadband over to Orcon. We use a remote environment for some of our work, as we have a team across all of New Zealand. The switchover has resulted in our scanner no longer allowing us to send copies to email and some of the printers set up through the virtual computer not connecting. Our IT Provider and the printing company have said that all their settings are correct and it is something on Orcon's end, but all we keep getting from Orcon is that its outside of their help range. Our IT Provider has said telnet is not working, and that is the issue. They have turned it on but it isn't doing anything. Port Filtering has been turned off, and they also tried to port forward using port triggering, and that didn't work either. Does anyone have any ideas that I could try? If I can't get this working they are going to make me swap to somewhere else. Any help would be greatly appreciated.
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Network Outage/Wellington/26th Sept
FYI: https://www.orcon.net.nz/network-status 26/09 - Network Outage: Wellington [08:13]: Some Wellington customers may be without phone and broadband services due to a network outage. Engineers are currently investigating [I'm on mobile data now...]
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Slingshot offering ugly-modem to help reduce e-waste in New Zealand
Just received:Slingshot is inviting new customers to choose a pre-loved modem in a bid to reduce e-waste, and has teamed up with environmental charity Keep New Zealand Beautiful to promote the campaign and help raise funds for the not for profit.Taryn Hamilton, Slingshot CEO, said the company has dubbed the recycled modems 'Ugly', but in reality, the modems are in perfect working order, but have a few scratches and bumps from a previous life.'Instead of consigning perfectly functional equipment to e-waste or landfill, we're asking customers to take one on, and we'll give money to a good cause.'Slingshot will donate $15 to Keep New Zealand Beautiful every time someone selects an Ugly Modem.Hamilton explains that Slingshot retains ownership of modems it sends to customers, and at the end of a contract, its get the modems back and refurbishes them to look brand new.However, around 30 percent of the items returned from customers are considered unusable due to external damage, including discolouring or marks. 'A good proportion are entirely functional, but, well, they're a bit too ugly to send to a new customer. Unless that customer specifically agrees to it,' Hamilton adds.Usual business practice is to send equipment in this condition to e-waste processing. While a proportion of the electronics is recycled, there is an inevitable quantity which goes into landfill.Locally and globally, so-called e-waste is recognised as a significant challenge. One estimate puts total e-waste at 48 million tons a year, while a recent Radio New Zealand article estimates that 20kg of e-waste is created for every New Zealander, every year.That waste comprises old computers, dead mobile phones, junked televisions and, inevitably, quite a few ugly but functional modems. For more than 50 years, Keep New Zealand Beautiful has mobilised more than 100,000 volunteers every year, cleaning up beaches, picking up litter, removing graffiti, planting trees and more.CEO Heather Saunderson applauds Slingshot's initiative. 'It is estimated that more than 80,000 tonnes of electrical waste is disposed of in landfill each year. We can't do without our technology equipment, but where possible we can reduce, reuse and recycle. It's great to see a company recognise its role in reducing environmental impact through effective recycling - so I encourage anyone who wants to do their bit to take on an Ugly Modem. Because in this case, ugly really is beautiful.'
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Orcon price increase
I got an email today advising that my 100/20 plan would be going up by $1 per month, and advising me I can break my contract at no cost if I wish to. Anyone else get one of these emails?
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Orcon to bundle new Google Nest Wifi
Just received:Orcon has announced an exclusive telecommunications provider agreement with Google, supplying all new naked fibre subscribers with the brand-new Google Nest Wifi Router, Google's best Wi-Fi device yet. Orcon Chief Executive Taryn Hamilton says the Google Nest Wifi router is a game changer. "The new Google Nest Wifi router delivers a super powerful signal throughout your home and it's also an expandible system – you can add additional Wi-Fi satellites, to suit the size of any home." Hamilton notes that with COVID-19, more people than ever are working from home, which means domestic internet connections are depended upon for work. A poor Wi-Fi signal shouldn't be among the challenges of working from home – but for many, the one quiet place in the house might also be the same location which lacks a decent signal. "While thousands of Orcon customers using the original Google Wifi mesh router have seen a massive improvement in their Wi-Fi, the latest Nest Wifi is an upgrade that's better in every way. We are thrilled to be able to partner with Google to provide our customers with this great new technology." "Most Kiwi houses weren't built with the internet in mind, much less wireless connectivity," he says. "As a result, getting ‘house-wide' signal has been a challenge, with many customers feeling like their Fibre internet isn't as fast as it is supposed to be when it isn't the fibre at fault, but the capability of their Wi-Fi." Hamilton says. Nest Wifi is designed to eliminate the problem. Customers start with a single Nest Wifi Router, which will cover the vast majority of Kiwi homes (up to 200 sqm), but customers can then add up to five satellite units to ensure a strong signal no matter how big or rambling the home. Setup is simple, taking little more than plugging it in, then downloading and opening the Google Home app which guides users through the process in minutes. Once set up, the network is managed from the Home app alongside other supported smart devices. The app makes it easy to share a Wi-Fi password with guests, prioritise devices (like when on a video call), test network speed, manage kids' devices, set up a guest network or change passwords. The satellite units incorporate Wi-Fi MESH technology, so as devices move around, they connect to the closest Wi-Fi access point. Multiple satellite units improve overall Wi-Fi performance by increasing speed to each device, while lowering contention (fewer devices on each unit and a shorter distance to each access point). Google Nest Wifi eliminates another growing problem for domestic internet users. With increasing ‘Internet of Things' devices connected to the Wi-Fi, contention can degrade the quality of the signal and throughput. "Most homes have ten or more concurrent devices on the Wi-Fi. That's no problem for Google's Nest Wifi Router, which is capable of handling up to 100 connected devices while streaming multiple 4k videos at the same time," Hamilton points out. With additional Google Nest products available in New Zealand, including smart speakers and the ever-popular Chromecast device, the Nest Wifi Router provides an ideal start point for smarter homes – without connectivity hassles. "Orcon customers are always looking for the best, the fastest, and the highest performing technology. Google's Nest Wifi ticks all the boxes. Customer Satisfaction scores of Orcon customers using Google Wifi are markedly higher than those without a mesh solution. With the latest and greatest Google Mesh solution in Nest Wifi, we expect even higher satisfaction scores," Hamilton concludes. From late October, Orcon will provide new naked fibre customers with a Google Nest Wifi router at no additional cost. Additional satellites are available for $5 / month each.
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