Hello, I cannot get my LAN Cisco VPN client to establish VPN tunnels to the internet since installing this TriplePlay150 router.I have checked ports are open and traffic is reaching my VPN headend. I am using 'IPsec over UDP transparent tunnelling'. I suspect ESP is being blocked ?As soon as I use another router the problem is gone.Has anyone else had this problem ?
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Slingshot Broadcom TriplePlay150 UFB router & VPN ?
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Help with setting up Asus rt-ac5300 with Slingshot UFB Fibre
I have just gotten the new Asus RT-AC5300 router and cannot get the router to connect to the internet.I have entered the connection details for PPPoE and the slingshot username and password.
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New Netcomm NF4V, can't dial VPN
Hi guys, I'm helping out my wife with her new office and their VDSL connection.My old Technicolor VDSL modem would constantly drop the connection so we've asked Callplus, and they sent a preconfigured Netcomm Gigabit NF4V modem/router.It connected fine but now we can't dial into their remote office via VPN, we've tried on two laptops using the LAN cable.I've called Callplus but twice but they couldn't suggest anything. I've tried myself disabling the firewall, IPV6, basically playing with the PPP settings, nothing changed.I've reverted for now to old Technicolor modem although with the same reliability problems as before.Has anybody got any suggestion on where to look?Thank you
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28 Minutes on Hold, and counting...
Have now been waiting on the phone for anyone from Slingshot's activation team to answer...29 minutes now and counting!!Pathetic customer service!!
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Callplus Network Issues?
Hey team,We've got 2x 200/200 UFB connections and we've been noticing some speed issues this evening as well as packet loss on both connections. They're both in the Auckland CBD in separate locations. Usually they're both rock solid.Just wondering if anybody is experiencing similar issues before I call them in the morning? --- akl.linetest.nz ping statistics ---71 packets transmitted, 60 packets received, 15.5% packet lossround-trip min/avg/max/stddev = 52.980/56.966/66.461/2.451 ms CallPlus Auckland, connection 1:CallPlus Auckland, connection 2:Citylink Wellington, connection 1:Citylink Wellington, connection 2:
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Fibre Install Query
Hi all,In 2 weeks i have the first appointment for getting fibre installed.My current modem/router is setup in my lounge. All the other phone jacks in the house are unreliable, the lounge is the only stable connection. From there i have 2 ethernet cables connecting to my office and the sleepout.My query is when the fibre is eventually installed can i still have the new fibre modem in the lounge to service the above? I heard it gets installed at the first incoming phone jack which i doubt is the lounge and for the ethernet cable setup is useless.Any feedback appreciated.
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Slingshot "Upgrade" leaves me with no phone or internet
Slingshot sent me a few emails and text messages last week, saying I would be upgraded today - without explaining why that would be and what it would involve. Today they've sent a text saying that is complete. However as a result, we now have no home phone or internet!Can someone from Slingshot please PM me ASAP to get this fixed. I don't really fancy sitting on hold for 45 minutes to fix your mess up.
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VOIP down, just us?
Does anyone else have their VOIP line down?UFB Fibre here, VOIP from the router not the ONT.Am on hold to them but theres a message saying 'we are really busy at the moment'. Sounded quite unprofessional really.
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My Fibre connection with Slingshot!!
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Netcomm NF4V Firmware
Hi, Just received the NF4V for my VDSL service upgrade. Whilst tweaking the router settings I noted the firmware version and checked what was available from the manufacturer (R5B030). It appears the customized firmware included (NF4V_Slingshot-R5B015.EN) is out of date, contacted Slingshot and they weren't all that interested in explaining things but did state that the R5B015 wasn't available to download should I wish to revert back to it. I'm not fussed about the customization in regards to ADSL/VDSL connectivity but I will be transitioning to UFB with this modem in a year. I know very little regarding UFB settings in routers etc which is why I would like some advice whether I need to be worried or not about upgrading to Netcomm's firmware version. Personally, I like to keep the router firmware up to date for bug fixes, improvements and security reasons. Any thoughts or suggestions appreciated.
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Slingshot Fiber - Netcomm nf4v
Hi All, I need your help, I am already on Fiber. ONT box is set, it's connected to netcomm nf4v WAN port.Wifi is fine all devices connecting to without an issue. Wired devices are not receiving any IP address for some reason or connecting, I even tried static IP address did not help. I checked the netcomm nf4v already DHCP enabled on it. Do I need to change any settings on the router to make it work? In the basic settings I noticed ADSL, VDSL , Ethernet over WAN. ADSL is selected on there.
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Callplus dishing out /30 subnets on business UFB
Just though i'd post this here for reference.One of my customers today had fibre installed through Callplus and according to the CSR I spoke to on the phone, the account came with a /30 ipv4 subnet and they are doing this for all accounts, please do correct me if i'm wrong though as i've only heard this from one CSR. This could be useful for people wanting to run servers etc...The ONT was provisioned with vlan 10 and IPoE not DHCP, so the ip's need to be set as static addresses in the router.On another note, Callplus sent out the NF4V pre configured, however refused to give me the admin password to access modem config, said it was "remotely managed". After explaining to them that it was a corporate network and we had our own gear to use, they gave me all the above settings and we are now going to be setting up a Mikrotik. They still wouldn't give us the router admin password though, however a pin in the back of the router does reset it to admin/admin then you just need to re-configure the vlan/IPoE settings again with the static addresses.
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Netcomm NF4V dropping out
Hi - I upgraded to Slingshot VDSL a couple of months ago but about once a day my internet light goes red and I need to reset the modem.It did it this again this afternoon and needed 4 resets to get a green internet light again. I checked the log and it has these weird 2013 dates either side of 16:28 and 17:11. Any idea what this is? Would this explain the drop-out?2016-05-24 16:27:14 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 34803 Kbps, downlink rate: 79585 Kbps2016-05-24 16:27:32 [5] syslog: Accessor:[CPE] Method:[INFORM] Para:[] Result:[0] CPE periodically inform to ACS!2016-05-24 16:28:29 [5] syslog: Accessor:[CPE] Method:[INFORM] Para:[] Result:[0] CPE periodically inform to ACS!2013-11-12 00:11:36 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 33565 Kbps, downlink rate: 79957 Kbps2013-11-12 00:11:34 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 33298 Kbps, downlink rate: 78963 Kbps2013-11-12 00:15:37 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 27148 Kbps, downlink rate: 81278 Kbps2013-11-12 00:17:02 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 31841 Kbps, downlink rate: 80624 Kbps2013-11-12 00:11:36 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 35142 Kbps, downlink rate: 79276 Kbps2013-11-12 00:11:35 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 33230 Kbps, downlink rate: 79605 Kbps2013-11-12 00:12:09 [6] syslog: Accessor:[CPE] Method:[NotiInform] Para:[type=2] Result:[0] 2013-11-12 00:12:09 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=X@slingshot.co.nz ip=X] Result:[0] Wan Link was Connected2013-11-12 00:12:09 [6] syslog: Accessor:[CPE] Method:[NotiInform] Para:[type=2] Result:[0] 2016-05-24 17:11:57 [6] syslog: Accessor:[ACS] Method:[GetNoti] Para:[] Result:[00000000] 2016-05-24 17:12:04 [5] syslog: Accessor:[CPE] Method:[INFORM] Para:[] Result:[0] CPE periodically inform to ACS!I use a separate router (Netgear Nighthawk R7000) so I have faster wifi, but I'm not sure how would be responsible.Any assistance would be greatly appreciated. Slingshot just tells me to do the standard isolation testing but(a) I don't have another VDSL modem, and(b) even if it did, I don't see how it would tell us anything if the internet is working at the time I do itRegards,Craig.
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Still being billed nine months after cancelling services
After five years as a customer, I cancelled my fibre (and associated phone) connection with Slingshot in August last year. We had just moved, and I had decided to switch to another ISP, as I was sick of having to deal with Slingshot. (The last move was a series of stuff-ups I had no desire to repeat. The irony here is not lost on me.)At the start of the next billing period, my email/"my account" access was removed, and the bills stopped coming. Everything appeared to be fine.Weeks later, I learned that this was not the case: I accidentally* ended up on my Visibill page, to be greeted with an $11 bill for an iTalk line^. Annoyed, I phoned their callcentre and explained the problem. After some confusion, the CSR claimed the iTalk line had been removed, and credited $11 to my account. Just in case, I changed the Visibill notification email to my Gmail address (it had been the Slingshot one cancelled with the internet connection.)Good thing I did, too. As September drew to a close, I received another $11 invoice from Slingshot. This time I tried the email support. A Slingshot CSR requested cancellation of the iTalk line (for the third time), and applied a credit of $11.Late October arrived. "The amount due for this month is $11.00". One email later, another credit, and a slightly more interesting reply: "The Italk cancellation seems to be stuck for some reason." Fourth time lucky?Of course not. I saw this as a failure of the regular helpdesk, so I tried the next step up: social media#. After a pleasant reply, I had another $11 credit and cancellation request on my account. I was not holding my breath.Christmas passed. Another bill. Another PM. Another cancellation. Another credit.The bills stopped coming%. I logged into Visibill, and did not see any mention of iTalk in the upcoming charges.Fast forward to tonight, and once again I found myself accidentally* logged into Visibill. "Current Balance Due $44.00". TL;DR version: In August 2015, I cancelled all the services I had with Slingshot. As of two days ago (24 May 2016), and despite informing Slingshot numerous times (via phone, email, and social media) I am still being billed for one of those services. (And it is only due to luck that I even know about it.) *The auto-login address was in my history, as was the one for my parents' account. They had asked me to check their bill, and I selected the wrong history entry. ^Anyone familiar with Slingshot UFB and iTalk may have noticed something strange here. +100 internet detective points if you figure it out. (It's another story in and of itself.) #I had numerous problems with Slingshot regarding provisioning and things not working correctly. If it was not for the person manning the Twitter account, I doubt they would have been solved. %Turns out that they stopped coming because the Visibil contact email address somehow ended up empty.(This was supposed to read sort of like a story, but it looks like a huge rant. Oops. )
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Where to buy a VDSL Filter ?
Hi,I just receive a VDSL modem from slingshot, but it does not include the VDSL filter.Is slingshot provide a filter or I have to buy one myself ?Where can I buy a VDSL filter in Auckland ? I search the internet but can't find any.Cheers
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Are Slingshot throttling or shaping at peak times?
From 7pm until sometimes 11pm my pings are going crazy and I'm on Fibre 100. But the funny thing is, its not happening on all servers, just certain aussie ones.This is from a week ago:Don't know what was going on here, but could be just the server it self giving me crap download speeds. Tonight it looks like:http://i.imgur.com/i89or6b.pnghttp://i.imgur.com/DE87gEq.pngWhile the download and upload speeds looking about right, but the latency is kind of high for a fibre connection.Not on wifi, wired in via Ethernet. And its only been happening in the last month, the pings are fine outside of the above hours.Location: Kapiti. Any ideas?
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The joy that is Slingshot Fibre
Hi all!My first post as a Slingshot fibre user.Just got the 100/20 Mbps fibre connection. Was getting 100-106Mbps downloads last week direct from router and 86+Mbps over wifi.This week after Slingshot did what they referred to as "a change over" Im getting anything between 6-20Mbps download over wifi. Ethernet is still 86-100Mbps.Slingshot after 6 hours of waiting and farting around only contribution is to send me another modem as the CSR "doesn't really know whats wrong mate."Questions for all you illustrious and wise Geekzone peeps is ...1. Has anyone else experienced this huge drop in wifi and if so how did they fix it?2. Should I replace the NF4V modem Slingshot provided (which I noticed has dropped 3 metres of signal around the house compared to my old Belkin) and with what?Any advice is greatly appreciated and one day hopefully I'll be able to return the favour!Below is a pic of a linetest I did.
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A slingshot offer arrived in the mail yesterday.
As I'm currently paying Vodafone $118.50 per month for uncapped broadband and a landline and caller ID, the Slingshot offer of $65 uncapped broadband + $5 landline was very enticing. Then I saw that the only internet service Slingshot has available along Jollie St is not even VDSL, but crappy old ADSL. That would be a massive performance drop from what I get now which is 110-128Mbps/10Mbps. It would be great if Slingshot returns late 2018 with a similarly enticing proposal *after* fibre has been laid.
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Callplus Request ID :##127112##] : Subnet Req - What to ask for from callplus [#B35E6N]
Hi Can someone from callplus please contact me. I am trying to get some stuff sorted and being shunted from support to sales and back to support and asked to resend emails to support which then get forwarded to sales and I get an email back saying .... latest email was on 31 May. this has been going on since Mid December 2015. Dear N.... Thank you for your email. I have forwarded your query to our sales team and they will be in contact with you as soon as possible.Should you require further assistance, please do not hesitate to either reply by email or contact our Service Centre on 0800 89 5000 option 2 to speak with one of our Customer Managers.Kind Regards, CallPlus Business Service Centre
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Echo over Phone
MODEM:- NF4VPLAN:- Fibre Been struggling with echo over my phone. Doesn't happen all the time. Just tried to call Eset and they were experiencing echo at their end. But as soon as I called slingshot, no problemmmm...typical. Today I called slingshot, and had to make sure that Enable Echo Cancellation was ticked under Voice modem settings. It wasn't we ticked it. I thought all was well. That's when I called Eset. They are getting the echo at their end. Its either me or the person on the other line. Anyway how can I get this issue resolved? Have new modem/phone (standard phone no power cord needed). Been struggling with this issue for months now. Thanks in advance.
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