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trying to get past junior call centre staff

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I had 3 accounts with Slingshot/Callplus.

I continue to use Callplus services at my offices.

I had slingshot at home but cancelled that.

I had slingshot at my beachouse but cancelled that in September 2016.

Slingshot have continued to charge me since September 2016. Unfortunately my wife only just noticed this, this month. I called and whilst the caller acknowledged that the service was not used, will not reimburse me.

I tried to speak to someone more senior even suggesting that I move my internet back to slingshot and be credited with this amount but can't really get past the call centre staff.

Any suggestions.


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