... what they actually do is cancel your email addresses with your broadband a/c and reopen them a few days later (leaving a few days when your email bounces as the address doesn't exist). After discovering how much threading-the-needle would be involved in finding a decent router to work with SS Fibre (and the whole no-Gigatown & landline-through-router things), I checked that I could keep my SS email addresses (and the guy responding explicitly described the process as a "transfer"), only to discover that they do it as two completely separate, several-working-days-needed-between, operations. The take-away is that, if you're transitioning away from SS, you're better off transitioning away your email first (also that their customer service sucks).
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