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Slingshot fibre unlimited plus traffic shaped?

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So FINALLY after much hassle got my fibre connected last night and while we're still dealing with a phone that can't ring out (fault lodged waiting until monday) for the most part it's great except...traffic shaping or something is going on.

Steam - 11mb/s, Origin 11mb/s, Utorrent (actual linux isos) 2.8/2.9mb/s, Filehosters (with premium) 2.8/2.9mb/s

The worst I saw was last night after getting it connected where I got 180kb/s I mean what the heck? lol and best on those above has been 3mb/s or bursts upto 3.2 then is instantly knocked back to 2.8.

Running a torrent alongside a filehost gives them both 2.8mb/s or so for the most part.

Mentioned this to the guy I spoke to about my phoneline fault today and he basically didn't seem interested and just said it's been lodged as a fault as well.

So am I imagining it or does this seem like traffic shaping on a plan that isn't meant to have it? (their website used to say such a thing and it's why I went for the "plus" plan to avoid any hassles like this)

Also as a side note uploading to youtube is TERRIBLE (300kb/s give or take)


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